Shipping & Handling

SHIPPING, RETURNS & PURCHASE INFORMATION

It is the customer’s responsibility to review all shipping and returns policies before purchase and therefore agree to these terms when ordering from Dough.

We offer worldwide shipping.

SHIPPING WITHIN AUSTRALIA

For shipping within Australia DOUGH use Australian Registered Post.

STANDARD SHIPPING

Expected delivery is within 2 – 5 Business days.

EXPRESS SHIPPING

$30 on all Australian orders.
Guaranteed delivery within 1 – 3 Business days.

Please Note: Delivery timeframes supplied by DOUGH is a best estimate only and DOUGH will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery.

For any further questions on shipping please email info@doughstore.com

SHIPPING OUTSIDE AUSTRALIA

For shipping to countries outside of Australia DOUGH use DHL International Express Service or FedEx International Express for most countries.

STANDARD SHIPPING

$25 on all orders shipped outside of Australia.
Expected delivery is within 8-21 days (dependent upon country of shipment).

EXPRESS SHIPPING

$50 on all orders shipped outside of Australia.
Guaranteed delivery within 4-12 (dependent upon country of shipment).

Please Note: When orders shipped internationally reach your country, they may be subject to customs charges and clearance procedures that can cause delays beyond original delivery estimates. Please see our Currency, Duties & Taxes Policy. Therefore, delivery timeframes supplied by DOUGH is a best estimate only and DOUGH will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery.

For any further questions on shipping please email info@doughstore.com

DOUGH advise that you indicate your daytime address for delivery purposes as all deliveries must be signed for. Therefore please ensure that your delivery address is attended and provide a business address where possible, or such other address where someone will be able to sign for the delivery.

Shipments which are rejected by the receiver will result in the customer incurring redirection fees. On the instance that a shipment is rejected by the receiver, it is the customer’s responsibility to contact us to notify us of the situation.

PROCESSING TIMES

Purchases placed on a weekday will be processed within 24 hours of the next business day. Purchases placed on weekends and public holidays will be processed within 24 hours of the next business day.

All orders will then be dispatched from our warehouse within 1-3 working days.

In the case of any delay to processing or dispatching times, you will be notified by email. Please ensure the email address entered in the checkout is attended.

ORDER CONFIRMATION AND TRACKING

When your order has been placed, a confirmation email will be sent to your nominated email address. If you do not receive a confirmation email, please email us at info@doughstore.com

Once your package has been dispatched, a shipment confirmation email will be sent to your nominated email address with your unique tracking number. You can track your parcel by clicking on the link provided in the email.