CHANGING OR CANCELLING AN ORDER
Unfortunately, we are unable to make any changes or cancel an order once it has been placed. Please make sure to carefully review the items in your cart and shipping information before placing the order.
If you have made an error in your delivery address, please contact us immediately. However, as we aim to pack and ship orders within 1 -2 business days we cannot guarantee that your requests can be made. If your order has already been shipped, Dough accepts no responsibility for lost or stolen items where incorrect details have been entered.
Please note we reserve the right to cancel any order at any time, at our sole discretion.
Click & Collect
All customers will be notified via the provided email address once their order is ready for collection. Once the customer has been notified the order will be held at our Port Melbourne location for a maximum of 30 days. Once this time period has expired your order will be sent back to our warehouse and may be sold. In this case you will be given a store credit or depending on stock availability a replacement. If you need an extension past this time frame please notify our team at least 1 week in advance via email (firstname.lastname@example.org).
If you are unsure about sizing, please contact us at email@example.com for assistances.
All sizing is in US sizing.
CURRENCY USED ONLINE
You are currently on our Australian website. All prices are charged in AUD.
LOYALTY & REWARDS POINTS
Please note all rewards and points are subject to change at any time. If an account is unsubscribed at anytime points will automatically be reset.
We accept Visa, Mastercard and American Express. Paypal is also available at checkout.
STORE-CREDIT & GIFT CARDS
Customers may also use store-credit or a gift card to make a purchase. A store-credit or gift card issued by Dough are valid for 12 months from the date of issue and may be combined.
Afterpay is an interest free payment plan service. It is only available to Australian customers (i.e. customers with an Australian billing address). Please see the Afterpay website for more information.
PAYMENT SECURITY AND ORDER VERIFICATION
Dough is committed to maintaining the highest levels of security and protection against fraud. All orders submitted through our website are protected by Shopify. In the event that a purchase is not authorised by the card holder, the card holder must notify their credit card provider immediately.
For the protection of our customers, some orders may also be subject to payment verification by Dough to ensure that the cardholder has authorised the payment. In such a case, your order will be put on hold and we will contact you.
HOW CAN I USE A GIFT VOUCHER/PROMO CODE
When you’re ready to checkout and are looking at the items in your cart, click proceed to checkout. You will then have the option to add your discount code or promo code to your order. Please note, only one discount code can be redeemed per order.
Note: Gift Cards are valid for 1 year from the date of purchase. E-Gift Cards will receive an email notification with code to use at checkout, Physical Gift Cards will have code provided on the back of card.
STORE CREDITS CANNOT BE USED WITH A DISCOUNT CODE.
DOUGH guarantees the authenticity of every item sold, every item has been check by our experts to ensure that all items are authentic.
Upon receiving your item you will receive a signed card stating that this item has been check and has our guarantee.
We have never and would never sell an item we are not 100% sure of its authenticity, we buy off trusted sellers who we have been working with for years to ensure an extra level of security.
ITEM CANCELLATION DUE TO ERROR OR AVAILABILITY
In the event that a 'sold-out' item has been purchased or, product has been listed at the incorrect price or, an item has been listed with incorrect descriptive information or image due to a typographical error or similar genuine mistake Dough reserves the right to cancel the transaction.
You will be notified by email as soon as possible and offered either
1) the product to you again at the correct price/and or with the correct information
2) a suitable replacement or
3) a full refund (whichever is most applicable).
If you have been charged for the purchase, DOUGH will immediately refund the total amount debited.
* For all online customer service and order enquiries, get in touch at at firstname.lastname@example.org
It is the customer’s responsibility to review all shipping and returns policies before purchase and therefore agree to these terms when ordering from Dough. Please read our full returns policy.
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information including credit card numbers, email address, and phone number. We refer to this information as “Order Information”.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at email@example.com.